Who We Are
ANELVIE (“we”, “us”) operates the website anelvie.com. We sell everyday jewelry online. This policy explains what personal information we collect, why, and the choices you have.
Questions about this policy or your data: jinkekefu01@163.com.
Information We Collect
- Order information you provide at checkout: name, email address, shipping and billing address, and phone number where provided.
- Account information when you create an account: email, password (stored hashed), and order history.
- Reviews and messages you choose to submit on the site or by email.
- Usage information collected automatically: browser and device type, pages visited, approximate location, and referral source, through analytics services and cookies.
Payment Information
Payments are processed by third-party payment providers (PayPal and Airwallex). Your card or payment details are handled by these providers; we do not receive or store your full card details.
How We Use Your Information
- To process, fulfill and ship your orders and handle returns or support requests.
- To send transactional emails about your orders (order confirmation, updates).
- To prevent fraud and comply with legal obligations.
- To understand how visitors use the site so we can improve it.
Sharing
We share personal information only as needed to run the store: with payment processors to complete payments, shipping carriers to deliver orders, and analytics providers (for example Jetpack and Google tools) to measure site usage. We do not sell personal information.
Cookies
We use cookies to keep your cart and session working and, with analytics services, to understand site usage. You can control or delete cookies in your browser settings; blocking necessary cookies may prevent checkout from working.
Retention
We keep order and account information for as long as needed to provide our services and meet legal, tax and accounting requirements.
Your Rights
You may request access to, correction of, or deletion of your personal information by emailing jinkekefu01@163.com. We will respond within a reasonable time.
Children
Our store is not directed to children under 13, and we do not knowingly collect personal information from them.
Changes
We may update this policy from time to time. The latest version will always be posted on this page.